Privacy Policy

1. Information We Collect

To provide you with a smooth and personalized crafting supply experience, we collect information that you provide directly and through automated technologies:

• Personal Details You Provide: When you create an account, make a purchase, or contact our customer service, we collect information such as your name, email address, shipping address (like our home at 400 South 28th Street, Louisville), billing address, and phone number.
• Transaction & Project Information: Details of the products you purchase (e.g., Baby Yarn, Circular Needles, Craft Storage Bins), payment method (Visa, MasterCard, JCB, PayPal), order history, and any project notes or preferences you share.
• Automatically Collected Data: When you visit our site, we collect certain data through cookies and similar technologies, such as your IP address, browser type, device information, and how you navigate our menus (e.g., exploring Crochet Supplies or Embroidery & Cross Stitch Kits).
• Communications: Records of your interactions with us, including emails sent to [email protected].

2. How We Use Your Information

We use your information with the precision of a well-placed stitch—only for purposes that enhance your making experience:

• To process your orders for Stuffing Supplies, Buttons, or Embroidery Scissors and manage your account.
• To communicate with you about your orders, shipping updates (including our Free Economy Shipping on orders over $50), and respond to your inquiries.
• To improve our website and product selection, ensuring we offer the best Crochet Thread, Batting, and Craft Lamps for your needs.
• To protect against fraud and ensure the security of our payment process, which we guard as carefully as we curate our Loops & Threads® yarns.
• With your consent, to send you inspiration, tips, and offers tailored to your crafting interests (e.g., new Crochet Kits or Cloth & Canvas arrivals).

3. Sharing and Disclosure of Information

We treat your data like a precious skein of yarn—we don’t let it go to just anyone. We only share your information in the following limited circumstances:

• Service Providers: Trusted partners who help us operate our store, process payments, and ship your Amigurumi Kits worldwide (excluding Asia and certain remote areas). These partners are contractually bound to protect your data.
• Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the rights and safety of our community.
• Business Transfers: In the event of a merger or sale, your information may be transferred as part of the transaction, with notice provided.
• We do not sell your personal information to third-party marketers.

4. Data Storage and Security

Your trust is the foundation of our community. We implement robust security measures to protect your information:

• Secure Storage: Data is stored on secure servers with access limited to authorized personnel.
• Encryption: We use industry-standard encryption (like SSL technology) for all transactions, ensuring your payment details are as secure as your finest stitch.
• Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

You have control over your information, much like you have creative control over your projects. Depending on your location, you may have the right to:

• Access and Update: Review and correct your account information through your profile settings.
• Opt-Out: Unsubscribe from marketing emails by clicking the link in any email or contacting us.
• Data Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Cookie Preferences: Manage your cookie settings through your browser controls (see below).

To exercise these rights, please contact us at the email below. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tools—think of them as helpful markers in your crafting pattern—to enhance your browsing experience:

• Functionality Cookies: Remember your preferences (like items in your cart) to streamline your checkout, whether you’re buying Elastic or Circular Needles.
• Performance Cookies: Help us understand how makers navigate our site, allowing us to improve our layout and product categories.
• Advertising Cookies: Used to show you relevant ads for products like Crochet Supplies or Embroidery Kits on other platforms.

You can control cookies through your browser settings. Note that disabling some cookies may affect the functionality of our website, such as the guest checkout feature.

7. International Data Transfers

We ship globally from our cozy warehouse in Louisville, Kentucky. Your information may be transferred to and processed in countries outside your own, including the United States. We ensure such transfers are protected by appropriate safeguards as required by law.

8. Children’s Privacy

Our store is designed for crafters of all ages, but we do not knowingly collect personal information from children under the age of 16 without parental consent. If you believe we have such information, please contact us immediately.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or laws. The updated version will be posted here with a revised effective date. We encourage you to review it periodically.